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Meet the programme director

Suzette Serfontein

BA: English and History of Art (RAU); MDP: (Univ. of Pretoria)

Email: suzette@rewiretoretire.co.za

Suzette is the Programme Director at the Mind Moves Institute for the ReWire to ReTire  programme.

Suzette’s experience as an independent facilitator since 1996, has been focused on people development with an emphasis on enabling behaviour change in organisations in South Africa and throughout Africa. In this role her focus has been in the areas of Leadership & Management, and Sales & Service within various industries and at all organisational levels.

Her prior experience includes business development, management and project management for Standard Bank South Africa, Namibia and Swaziland. She was also seconded to McKinsey Consultants as part of the Standard Bank Head office restructuring process.

As an accredited Master Trainer with Gazing Performance Systems International (UK), her emphasis has been on working with organisations to ensure sustainable performance improvement.

She is a licensed practitioner for the Science of Happiness @ Work – iOpener Institute (UK), and a certified trainer with Huthwaite International (UK).

More recently she has become  a licensed Mind Dynamix Instrument Accredited Practitioner (MDPiAP) certified by the Mind Moves Institute (MMI) and endorsed by the Health Professions Council of South Africa (HPCSA) as well as  International Coaching Federation (ICF).She is also a licensed facilitator for the Senior Mind Moves wellness programme for the elderly, certified by the Mind Moves Institute (SA).

Suzette’s combined experience, knowledge and qualifications all contribute to her current role at the Mind Moves Institute for the ReWire to ReTire  programme. 

Email: suzette@rewiretoretire.co.za 

Contact number: +27 82 566 5807

Résumé of Suzette Serfontein

Experience

01.09.97–
Independent Consultant & Freelance facilitator

01.08.2022–
Programme Director: Rewire to Retire – Mind Moves Institute

01.03.2016 – 15.08.2021
Director: Unlimited People Consulting (Pty) Ltd

01.01.96 – 01.09.97
Consultant: Sales Productivity Associates

01.06.94–31.12.95
Senior Project Manager Quality Management: Standard Bank of SA

01.01.93–01.05.89
Manager: Sales, Marketing & Motor Industry Training Standard Bank
of SA


01.06.86–01.11.87
Corporate Business Development Officer: Standard Bank of SA

Education

B A: English and History of Art (RAU), Johannesburg
M D P: (Univ. of Pretoria), Pretoria

Modules completed:

➢ Marketing Management
➢ Business Law
➢ Information Management
➢ Management Accounting
➢ Human Resource Management
➢ Financial Management
➢ Industrial Relations
➢ Operational Management
➢ Organizational Behavior
➢ General Management

Areas of focus:

My experience is focused on:
➢ People development and people management
➢ Enabling behaviour change in organisations and individuals
➢ Optimizing productivity and organisational profitability

This includes:

Interactive skills training and facilitation of processes at all levels with particular reference to sales, sales management &
strategic account management, customer service, performance management, leadership & management development, contact centers & relationship marketing

➢ Development & implementation of training & performance management systems
➢ Consultation in HR-related matters e.g. disciplinary processes, role definitions & job descriptions
➢ Design & development of training programs (including SAQA-aligned programs NQF 1-5 as well as Business Management
100-300 for the Da Vinci Institute)
➢ Quality management implementation & process reengineering

Suzette is an accredited Assessor with the Services SETA
(SOR NO 110141), an accredited facilitator and practitioner in various national and international training and coaching programs.

This includes:

➢ Mind Moves Institute
Senior Mind Moves Facilitator

➢ Mind Dynamix Institute
Accredited practitioner – (Underwritten by Comensa, ICF & HPCSA)

 

➢ Gazing Performance International (UK)

Licensee for Africa & Master trainer: Inside Management and Sales Management, Mindset Selling, Strategic Account
Management, Inside Service; Certified coach: Performance under Pressure – Red2Blue

 

➢ Huthwaite International (UK):
Facilitator: Account Strategies for Major Sales, Negotiating Skills, Spin Selling Skills, Behavior Analyst


➢ iOpener Institute (UK):
Licensed practitioner: Science of Happiness at Work

Typical clients include:

➢ ABB (SA, Kenya, Nigeria, Ethiopia); SKF (Kenya)
➢ Celtel (Tanzania, Zambia, Uganda, Sierra Leone, Malawi, Sudan)
➢ Standard Bank/Stanbic (SA, Namibia, Swaziland, Botswana, Nigeria,
Mozambique)
➢ Nedbank (SA, Swaziland)
➢ Barclays Bank (Mauritius, Ghana, Zimbabwe, Zambia, Tanzania,
Egypt)
➢ Joy Global Mining, Sandvik (Voest Alpine)
➢ Ericssons (SA, Kenya, Nigeria)
➢ JDG Trading, Edcon, Bytes Document Solutions (Xerox), RentokilInitial, VVM Attorneys, Lexmark
➢ Savino Del Bene, Medhold, Universal Health, Boston Scientific
➢ Freedom House Southern Africa (HO: Washington DC), The Aurum
Institute (NPO’s); AMSCO (SA, Kenya, Ghana)
➢ Supergroup, Tele-Resources – Contact Centre & Business Practice
(Full Learnerships)
➢ Da Vinci Institute
➢ National Council of and for Persons with Disabilities (NCPD)

View Suzette Serfontein's Full Résumé Here

Testimonials

Realising that retiring happens by itself, but that it actually needs proactive rewiring to prevent the inevitable cul-de-sac in which else wise you will spend the "last half" of your life in an everyday S.O.S. {Same Old Same} way. The course stimulated me to think again about "rewiring" as essential to ensure enjoying (rather than just surviving} the last of your living years.
Boet Wessels:
Dit was vir my interessante inligting en ek dink veral die vierde sessie se inligting is waardevol vir enige stadium van jou lewe.
Johannie Louw
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